R: Support

Would you like to have fast, efficient and personalized support? With our online help service, you can make it happen. Forget about long waiting times and generic responses. We offer you a comprehensive solution to increase the quality of your service.

**Featured Benefits:**

1. 🚀 **Instant Support:** We respond to our customers' queries instantly with our live chat and streamlined ticket system.

2. 📚 **Complete Knowledge Base:** We provide fast responses through our extensive knowledge base, reducing the burden of repetitive queries.

3. 🔄 **Intelligent Automation:** We streamline your support process by automating routine tasks, allowing your team to focus on solving more complex problems.

4. 📊 **Detailed Reports:** Get valuable insights into the performance of your product or service with customizable reports and detailed analysis.

5. 🤝 **Personalized Interaction:** Connect with us in a personalized and friendly way, building solid relationships.

Don't let support issues affect your brand perception. Make every interaction count with our online help desk! Contact us now and find out how we can take your support to the next level.

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The service will be performed as described below :

Management of Incidents: Incident management allows the recording, control and monitoring of incident resolution progress. At this moment the diagnosis of the incident is carried out, that is: analyze the reported incident, reproduce the reported error, determine potential causes, determine the underlying problem and communicate a solution forecast to the client..

• Official communication of incidents will be issued by system clients, through the channels established in the Online Help / Telephony / WhatsApp / Email section. 
• The list of contacts authorized to report incidents will be previously agreed upon between the parties..
• The support team, once receipt of the incident has been confirmed, communicates the possible solution within a period of up to four (4) hours..

Technical Consultation: technical assistance for solving problems that do not require interventions or assistance on site. This service also requires a more technical analysis, and will allow you to consult the progress in solving incidents and irregularities and/or technical and functional aspects of the computer application.

• The service will be offered during the incident reporting hours described in the Online Help / Telephony / WhatsApp / Email section. 

On-Site Assistance: technical assistance for solving problems that require interventions or assistance on site, in order to identify the origin of the incident or provide a specific solution.

• It will be offered when incidents are not resolved remotely

Maintenance of IT Solutions: consists of providing technical assistance for the maintenance of the IT solution, eliminating irregularities that are detected regarding processes and functionalities defined in the systems.